Returns & Refunds

Request a return

Contact service@cerzuna.com within 30 days of delivery with your order number and reason for return. Items should be unused, complete and in their original packaging. We will review eligibility and send return instructions; do not post an item back without them.

If an item arrives damaged or incorrect, send clear photos of the item and packaging so we can help. Return postage for a change-of-mind return may be the customer's responsibility; any applicable cost will be explained before the return is sent.

Refunds

After an approved return is received and checked, a refund is issued to the original payment method. The time for funds to appear depends on the payment provider. Original shipping charges are not refundable unless required by law or the issue was our error. This policy does not limit statutory consumer rights.